Customer Support

Title
Mr.Mrs.Ms.

Contact name (*)

Company (*)

Your Email (*)

Telephone for callback

Postal address (reshipment) (*)

2wcom Product (*)

Serial Number (*)

ARM

DSP

FPGA (if existent)

Hardware-Rev. (if possible)

Check applicable – Please check carefully!

Is there physical damage visible?Does the unit power up?Is the display working and showing expected content/parameters?Are there failure messages in the log file?Was the unit running and then suddenly stopped working?If the unit suddenly stopped, does a power cycle solve the problem?Is the device correctly connected and configured?Did you ask for the latest firmware and flash it?Have you tried to load factory settings and setting up the device again?

Detailed failure description
(if possible: including failure messages of log-file)

Please call me back