2wcom https://www.2wcom.com/de/ professional broadcast products Wed, 23 Sep 2026 13:44:09 +0000 de hourly 1 https://wordpress.org/?v=7.1.2 https://www.2wcom.com/wp-content/uploads/icon-fav-1.png 2wcom https://www.2wcom.com/de/ 32 32 Introducing SRT Dual Streaming https://www.2wcom.com/de/srt-dual-streaming/ Wed, 23 Sep 2026 13:44:01 +0000 https://www.2wcom.com/?p=18206

SRT is designed to make live video transmission over unpredictable networks more reliable. It can compensate for packet loss, network fluctuations and other issues that commonly occur when transmitting video over the public internet.

But what happens when the connection itself goes down?

This is where SRT Dual Streaming comes in.

Also known as SRT Bonding, the technology uses two network connections to add another layer of redundancy to an SRT transmission. At 2wcom, we call it SRT Dual Streaming because it follows the same principle already used for RTP Dual Streaming across our solutions.

When Packet Recovery Is Not Enough

One of SRT’s key mechanisms for reliable transmission is packet recovery. If a packet does not reach the receiver, the missing packet can be detected and requested again.

This works well for packet loss. But there is one limitation: if the entire network connection is interrupted, there is no path left to retransmit the missing data.

For broadcast applications, even a short interruption can be a problem.

With RTP, this can already be addressed through Dual Streaming, using two independent paths to protect a stream against the failure of one connection.

With SRT Dual Streaming, this additional level of redundancy is now also available for SRT streams on 2wcom devices.

Two Connections. One Reliable Stream.

SRT Dual Streaming uses a second network connection as an additional transmission path.

If the primary connection fails, transmission can continue via the second path without interrupting the stream. Instead of relying on a single network connection, the SRT stream can therefore remain available even when one path goes down.

SRT Dual Streaming Graphic

This adds another layer of protection to SRT. While SRT itself handles problems such as individual lost packets, SRT Dual Streaming protects the transmission against the loss of an entire connection.

Choose How You Use the Second Connection

Depending on the application, the second connection can be used in two different ways.

With Redundancy Mode active, the same stream is transmitted continuously over both connections. Both paths are available at the same time, providing maximum redundancy if one of them fails.

With Redundancy Mode inactive, the second connection acts as a backup. The stream is transmitted via the primary connection during normal operation, while the second path takes over if the first connection fails.

This reduces the resources required on the second connection while still providing failover when it is needed.

Screenshot of SRT Settings

SRT Dual Streaming Across 2wcom Devices

SRT Dual Streaming is now available for all 2wcom devices supporting SRT.

There is no separate feature or additional license required. If SRT is enabled on the device, SRT Dual Streaming is included by default.

For existing SRT workflows, this means more resilience without introducing another transport protocol or changing the fundamental workflow.

One stream. Two paths. And one less single point of failure.

]]> From IBC 2026 and Beyond: What’s New at 2wcom https://www.2wcom.com/de/from-ibc-2026-and-beyond/ Wed, 16 Sep 2026 11:32:18 +0000 https://www.2wcom.com/?p=18182
IBC Group Selfie

IBC 2026 is a wrap!

After a busy few days in Amsterdam, we’re taking a closer look at some of the latest developments we presented at IBC this year.

From new FM and DAB+ reception options to expanded MoIN functionality, improved interoperability and new monitoring features, this article gives you an overview of what’s new across our portfolio.

Not every innovation needs a new box.

Many of our recent innovations extend our products at the important interfaces: new signal sources, improved interoperability, and features for monitoring.

More Ways In

Our multiband FM/HD Radio/DAB tuner is now also available with a BNC connector. This brings convenient off-air monitoring and backup reception to more products in the MPX family, including MPX-2d, MPX-2ds.

A new FM-MPX tuner goes one step further: instead of providing decoded audio only, it receives an FM signal and makes the complete MPX composite signal available. This makes it particularly useful as an independent backup source at FM transmitter sites.

Bringing FM Stereo and RDS into MoIN

We are bringing more of the proven functionality of our MPX product family into MoIN. New Stereo and RDS Encoder and Decoder functionality adds FM-related signal processing directly to the software platform.

This is another step towards establishing MoIN as a central encoding and distribution platform. Alongside web streaming and DAB+ encoding, broadcasters can now also handle FM stereo and RDS processing within the same software environment.

Instead of operating separate processing chains for different broadcast formats, MoIN provides a unified platform from which audio can be processed, encoded and distributed for multiple services and transmission technologies.

DAB Gets Easier to Integrate

We have continued to improve the integration possibilities of the 2wcom DAB+ Audio Encoder available in IP-4c, IP-8e and MoIN.

Dynamic Labels and Slideshow content could already be provided locally via file upload and the web interface. We have now added the possibility to provide this content via the REST API. This makes it easier to integrate the encoder into automated and visual radio workflows, for example together with systems such as AIM RAPID.

Support for Dynamic Label Plus has also been extended, providing greater flexibility in formatting and assigning tags to Dynamic Label content.

Another addition is the DAB EDI Decoder. It can decode audio services directly from the EDI multiplex feed distributed from the DAB headend to the transmitter network. The decoded audio can be used locally for convenience listening and monitoring, reused for other applications, or passed into a central monitoring environment such as eyera.

Interoperability Beyond Radio

Interoperability continues to be an important part of our AoIP development.

Our solutions now provide full support for NMOS IS-04 for discovery and registration and NMOS IS-05 for connection management. This makes it easier to discover 2wcom endpoints and integrate them into standards-based media networks and centralized routing environments.

We have also added SMPTE ST 302M support to our hardware devices. ST 302M allows AES3/AES-EBU formatted linear PCM audio to be carried within an MPEG-2 transport stream. This provides another interoperable way of integrating professional radio audio into infrastructures originally designed around television and video transport, without requiring unnecessary audio coding.

Together, NMOS, AES67, SMPTE ST 2110 and ST 302M give system integrators more options to connect 2wcom audio devices to existing broadcast infrastructures.

Monitoring, Recording and Verification

2wcom hardware can now also be used for direct audio recording.

Instead of relying on an external recording system, audio can be captured directly by the device. This is useful for applications such as compliance logging, troubleshooting and incident analysis.

Recordings can be stored using the optional internal SSD or on an external NAS, allowing longer recording periods as well as continuous or loop recording scenarios.

For operators, this provides another diagnostic tool directly at the point where the signal is received, processed or distributed.

Even More Functionality for the MPX-1g

The MPX-1g started as a highly integrated stereo and RDS encoder, but its role has continued to grow. New and extended functionality makes it a versatile building block for sophisticated FM distribution, monitoring and backup architectures.

The device can provide an encoded audio stream for convenience monitoring, making the received or processed broadcast signal available remotely without requiring an additional monitoring encoder.

Integrated Kantar watermark decoding can be used to verify whether the expected watermark is present in the broadcast signal and therefore adds another layer of signal verification.

With its optional DAB tuner, the MPX-1g can also operate as a DAB-to-FM rebroadcast receiver or backup source. The accompanying PAD-to-RDS Databridge automatically translates relevant DAB service information and Dynamic Labels into RDS information such as RadioText.

Turning Devices into System Components

We have also improved GPI and GPO integration across our devices.

Physical control signals can now be linked more easily with IP-based system actions. For example, a GPI input can trigger a JSON command to third-party equipment. A local contact closure could therefore trigger a Traffic Announcement on an external DAB multiplexer without requiring an additional control gateway.

This creates a practical bridge between traditional broadcast control infrastructure and modern API-based systems: existing GPIO signalling can remain in use while the actual action takes place in an IP-connected device or software application.

]]> 2wcom transcodes any audio to TAMS (Time Addressable Media Storage)​ https://www.2wcom.com/de/2wcom-tams/ Fri, 11 Sep 2026 17:39:06 +0000 https://www.2wcom.com/?p=18168
Time Addressable Media Storage (TAMS) is a modern approach to storing and providing access to time-based media content. Instead of treating audio and video exclusively as traditional files, TAMS enables applications to access media based on its position in time.
 
Especially in modern broadcast and IP-based production environments, this opens up new possibilities. Applications can access specific time ranges within continuous media streams without having to transfer or process complete files. This simplifies the integration of different systems and enables more flexible and efficient workflows.
 
At 2wcom Systems, we have already integrated TAMS functionality into our solutions. It is available both in our hardware devices and within our MoIN software platform, combining proven broadcast technology with modern software- and API-based media architectures.
For our customers, this means greater flexibility in processing, accessing, and delivering media content — and another important step towards making existing broadcast infrastructures ready for future IP- and cloud-based workflows.
 
]]> From National to Local: Distributed ASA Alerting for DAB Networks https://www.2wcom.com/de/asa-alerting-for-dab-networks/ Wed, 02 Sep 2026 08:00:00 +0000 https://www.2wcom.com/?p=17980

When an emergency alert is broadcast, it needs to reach people reliably and across different parts of the network. But distributing alert information to every individual multiplex can require additional infrastructure and dedicated connections.

The 2wcom DAB Monitoring Receiver takes a different approach. By continuously monitoring an ASA-enabled DAB ensemble over the air, it can independently verify what is actually being transmitted while also detecting active alerts.

These alerts can then be used to automatically trigger OE Alert signalling in connected local or regional DAB multiplexes. This creates a distributed alerting approach where alert information can propagate from national to local networks using the broadcast signal itself as the source.

Monitor the broadcast

Continuously monitor an ASA-enabled DAB ensemble over the air.

Verify reception, ASA signalling and alerts, providing an independent check of what is actually being transmitted.

Become part of a distributed alert network

An ASA-enabled DAB ensemble can itself become the source for alert information.

The 2wcom Monitoring Receiver detects an alert and automatically triggers OE Alert signalling in a connected local or regional multiplex.

Distributed ASA Alerting: How It Works

1. National DAB ensemble broadcasts an alert

The alert is transmitted as FIG 0/15, including the relevant geographic Location Codes.

2. 2wcom Monitoring Receiver detects the alert

Installed at a local or regional headend, the receiver continuously monitors the national ensemble over RF.

3. Receiver informs the local multiplexer

The relevant alert parameters are transferred via JSON to the connected local or regional DAB multiplexer.

4. Local multiplex broadcasts an OE Alert

The local multiplex generates a FIG 0/15 Other Ensemble Alert, directing compatible receivers to the national ensemble carrying the actual warning.

DAB-ASA Graphic

The Result

Alert information can propagate from national to local DAB networks without requiring a central alert-distribution connection to every individual multiplex.

By using the broadcast signal itself as a source for alert information, the 2wcom DAB Monitoring Receiver adds another layer to ASA-enabled DAB networks: independent monitoring combined with automated alert propagation across different parts of the network.

]]> Our 2wcom Software Solutions https://www.2wcom.com/de/our-2wcom-software-solutions/ Wed, 26 Aug 2026 16:09:37 +0000 https://www.2wcom.com/?p=17888

Modern broadcast workflows need more than reliable hardware. They need software that connects systems, simplifies operations and keeps everything under control. From Audio over IP and remote contribution to real-time monitoring and device management, 2wcom’s software solutions are designed to make professional broadcast workflows more flexible, efficient and reliable.

MoIN: Flexible Audio over IP

Moin Mockup

MoIN (Multimedia over IP Network) is our Audio over IP software for professional contribution and distribution. It can encode, decode and transcode multiple audio channels at once, with a broad range of codecs and standards built in.

Flexible, interoperable and easy to integrate, MoIN fits into existing workflows and works with both 2wcom hardware and third-party solutions. With scalable channels, reliable IP transport and API support, you can adapt it to your setup while saving rack space, power and costs.

Three variants for different requirements

MoIN Solo is the lightweight option for smaller installations. It provides the core MoIN functionality in a streamlined package optimized for compact setups.

MoIN is the turnkey solution for reliable and scalable deployments. It eliminates the complexity of building and operating your own software platform while offering flexible installation and deployment methods.

MoIN Integration Toolkit provides maximum flexibility and control. With its modular software framework, open APIs and integration support, it is designed for advanced automation and integration into your own systems.

up2talk: Remote Contribution Made Simple

Getting a remote guest onto a broadcast should not require complicated software installations or a lengthy setup process.

up2talk makes remote contribution as simple as sending a link. Guests can join from a laptop, tablet or smartphone, press a button and start talking. No software download or installation is required.

up2talk Mockup

This makes up2talk particularly useful when time is limited. Whether you are connecting a high-profile guest for a live interview or bringing remote contributors into your production, the focus is on making the connection quick, straightforward and high-quality.

eyera: Real-Time Audio Monitoring

Eyera Mockup

With eyera, you can keep an eye on multiple audio streams and input sources in real time.

The web-based monitoring platform supports various input sources and codecs and provides a customizable dashboard for monitoring activities, alarms and events. Its alarm and event logging helps you stay informed about what is happening across your audio infrastructure, making it suitable for reliable 24/7 monitoring.

Because eyera is browser-based, there is no local software installation required. The interface can also be customized and integrated with Grafana, while connections to different input and external data sources provide the flexibility needed for complex monitoring environments.

nettwark: Device Management & Remote Control

Managing a growing number of broadcast devices can quickly become complex.
nettwark provides a modern, web-based solution for centralized device management and remote control of your 2wcom equipment.

From configuring devices and updating firmware to handling bulk operations and automating tasks, nettwark helps simplify workflows and reduce operational effort.

Nettwark Mockup

Built for modern IT infrastructures, nettwark works across IP, satellite and RF environments and supports the complete 2wcom 4audio series. Automatic group assignment simplifies deployment while compatibility with SIRC ensures a smooth transition for legacy systems.

Software That Works for You.

Whether you need to move audio over IP, connect a remote contributor, monitor your audio infrastructure or manage your broadcast devices, 2wcom’s software solutions are built to support different parts of the modern broadcast workflow.

MoIN, up2talk, eyera and nettwark each solve a different challenge but share the same goal: making professional broadcast operations more flexible, reliable and efficient.

Want to see what that can look like in practice? Read how Arqiva uses MoIN as part of its modernised UK DAB infrastructure, supporting more than 1,000 radio services while helping enable a significantly smaller infrastructure footprint.

Arqiva Customer Story
]]> Doing More with Less: How MoIN Helps Arqiva to Reduce the Energy Footprint of Digital Radio https://www.2wcom.com/de/energy-footprint-of-digital-radio/ Tue, 25 Aug 2026 13:46:45 +0000 https://www.2wcom.com/?p=17870

Sometimes, the biggest changes are the ones listeners never notice.

Arqiva recently completed a major modernisation of the UK DAB Radio Network. Between May 2025 and July 2026, 62 multiplexes and more than 1,000 radio services were migrated to a new Central Coding & Multiplexing System (CCMS), while keeping critical radio services running for millions of listeners across the UK.

Behind more than 1,000 of these radio services is 2wcom’s MoIN, Multimedia over IP Network Server.

MoIN provides a high density software platform that allows Arqiva to process a large number of radio services on standard off the shelf server hardware. This approach also shows how software architecture can help reduce the infrastructure needed to run a large broadcast network.

More Than 1,000 Radio Services. A Smaller Footprint.

Broadcast networks operate around the clock. Servers and appliances run 24 hours a day, 365 days a year, and every additional piece of hardware means more power, rack space, cooling and maintenance.

That makes processing density important.

MoIN is designed to handle a high number of broadcast services within a software based environment running on standard server infrastructure. Instead of continuously adding dedicated hardware as the number of services grows, processing can be consolidated onto fewer physical machines.

For Arqiva, this high density approach is one part of a much larger infrastructure transformation.

The overall results reported by Arqiva are impressive:

  • 62 multiplexes migrated
  • More than 1,000 radio services
  • 13 UK locations consolidated to 2
  • 96% reduction in datacentre capacity
  • 87% reduction in energy consumption


All while maintaining the resilience required for a national radio network serving millions of listeners.

Making Better Use of Existing Hardware

Moin Mockup

The idea behind MoIN is simple: make better use of the computing resources already available.

Running broadcast functionality as high density software on standard servers makes it possible to process many services within a compact IT environment.

Fewer physical servers also mean less electricity, less heat and less energy needed for cooling. They require less rack space and supporting datacentre infrastructure, while reducing the amount of hardware that needs to be operated and maintained.

Put simply:

More services per server means less infrastructure per service.

When you are dealing with more than 1,000 radio services, that can make a real difference.

Broadcast Software on Standard IT Hardware

MoIN does not depend on a dedicated proprietary hardware platform. Instead, it brings professional broadcast processing to standard off the shelf server environments.

This combines the flexibility and scalability of modern IT infrastructure with the reliability and functionality required for professional broadcast operations.

For large network operators such as Arqiva, this creates opportunities to consolidate infrastructure while still meeting the requirements of a mission critical broadcast network.

It also shows that improving efficiency does not always mean adding more specialised hardware. Sometimes, it comes down to using software more effectively.

One Part of a Bigger Transformation

Of course, software alone does not solve the climate challenge. But infrastructure that operates continuously for many years is worth looking at when it comes to resource consumption.

If smarter software can run the same workload on fewer physical systems, it can help reduce energy consumption and the infrastructure required around it.

Arqiva reports an 87% reduction in energy consumption as part of its overall CCMS transformation. Several factors contributed to this result, including datacentre consolidation, automation and infrastructure modernisation.

We are proud that MoIN and its high density software architecture are part of this transformation, processing more than 1,000 radio services while helping enable a significantly smaller infrastructure footprint.

Millions of listeners will never notice what changed behind the scenes.

They will simply turn on the radio and hear their favourite station.

And that is ultimately what good broadcast technology should do: keep the service running reliably while making the infrastructure behind it smarter and more efficient.

]]> A summer project: Connecting Wacken and Flensburg https://www.2wcom.com/de/summer-project-wacken/ Thu, 06 Aug 2026 10:21:15 +0000 https://www.2wcom.com/?p=17631
Preben at his station in Flensburg
Preben at his station in Flensburg

Festival season seems like a good time for new ideas.

This summer, Bjarke’s long-standing collaboration with the teams at JAM Studio Flair&Sound and Sehquenz led to a rather interesting project between Wacken and Flensburg.

The idea was to connect the production at the festival with Preben Paulsen’s studio, allowing him to handle his part of the Wacken production remotely from his familiar working environment.

While Bjarke and the team were working on site at Wacken, Preben was connected from his studio in Flensburg.

And this was not just one band or one short test. During his shifts, Preben worked on numerous performances across the neighbouring W:E:T Stage and Headbangers Stage, including bands taking part in the Wacken Metal Battle.

With one act following another, every band bringing its own sound and setup, and very little time between them, this was a demanding production environment. From Flensburg, Preben handled the soundchecks and mixed and mastered the audio while following what was happening on both stages.

Once his Wacken shift was finished, he could simply leave the studio, go home and sleep in his own bed. During a busy festival production, that is not a small benefit.

For now, it has simply been a fun summer project with good people, loud music and an idea worth exploring.

Could it lead to something bigger, or even something small?

Maybe.. Keep your eyes open for what is coming at IBC 2026 next month.

]]> SRT Sicherheitsupdates https://www.2wcom.com/de/srt-sicherheitsupdates/ Tue, 28 Jul 2026 07:56:28 +0000 https://www.2wcom.com/?p=17499

Die letzten bekannten kritischen Sicherheitslücken in der verwendeten SRT-Bibliothek (Secure Reliable Transport) wurden in unseren Produkten so schnell wie möglich behoben.

Die entsprechenden Sicherheitskorrekturen wurden für unterstützten Geräte zurückportiert und stehen ab den folgenden Firmware-Versionen zur Verfügung:

Gerät Firmware Version
IP-4c 2.17.7
IP-4d 1.06.7
IP-8e 2.18.2
SAT-4d 1.06.6
SAT-4da 1.06.6

Es wird empfohlen, die Geräte auf die genannten Firmware-Versionen zu aktualisieren, um die enthaltenen Sicherheitskorrekturen zu übernehmen.

Zu allen weiteren Produkten werden in kürze Release Candidates zur Verfügung gestellt.

]]> Customer Story: Christian Milling on Reliable DAB+ Distribution https://www.2wcom.com/de/customer-story-christian-milling-on-reliable-dab-distribution/ Wed, 08 Jul 2026 07:59:39 +0000 https://www.2wcom.com/?p=17423

Reliable signal distribution is essential for every broadcaster. For Christian Milling and the team at Milling Broadcast Services, the challenge was to build a distribution network that not only delivers high quality audio, but also remains flexible in the event of technical failures.

As part of a project for the Lower Saxony State Media Authority, Milling Broadcast Services delivers the audio signals of 11 non commercial local and community radio stations from their individual studios to the central handover point in Usingen. From there, the DAB+ platform operator distributes the signals into the respective multiplexes.

Instead of following a conventional workflow, the team chose a different approach. Audio is transported as linear PCM from each studio to the central handover point, where DAB+ encoding is performed using MoIN. At the studio locations, IP-4c devices provide reliable audio transport while MoIN serves as a scalable software platform for central encoding.

According to Christian Milling, this architecture was primarily chosen to improve resilience.

„If a component in the studio fails, or if the studio itself becomes unavailable because of a power outage or another emergency, many conventional systems would simply result in silence on air. By performing the encoding close to the multiplexer, we can switch to alternative sources within seconds, whether that is another studio, a backup stream or an emergency audio file.“

Keeping the audio uncompressed until the central handover point also makes it much easier to react to unexpected situations without rebuilding the distribution chain.

The flexibility of the setup has also proven valuable beyond DAB+. After winning a recent tender, Milling Broadcast Services expanded the same IP-4c infrastructure to provide FM signal distribution as well.

„There was no need for additional hardware or unnecessary complexity. We activated the required functionality with just a few clicks and now use the same infrastructure for both DAB+ and FM distribution. Technologies such as SRT ensure stable and reliable transmission.“

When asked why the company selected 2wcom, Christian points to a combination of innovation, flexibility and long term support.

„The technical challenges of 2026 cannot be solved with concepts from the late 1990s and early 2000s. Unfortunately, many of those approaches are still common in our industry. At 2wcom, we work with people who are open to new ideas and continuously develop their products. Excellent support and included software updates make that partnership even stronger.“

For Milling Broadcast Services, the project demonstrates how a modern IP based architecture can improve reliability, simplify expansion and prepare broadcasters for future requirements without adding unnecessary technical complexity.

]]> Where were we in June? https://www.2wcom.com/de/where-were-we-in-june/ Wed, 24 Jun 2026 11:24:00 +0000 https://www.2wcom.com/?p=17393

From trade shows and roadshows to customer visits and a few personal adventures in between, the 2wcom team spent much of June on the road. Along the way, we collected new experiences, great conversations, and weather conditions ranging from „full-body hydration I did not sign up for“ to „this is why data centers need climate control.“

Casablanca Broadcast Days

The month started in Casablanca, where Bjarke Wrobel represented 2wcom at the Casablanca Broadcast Days. In true German fashion, our booth was ready well ahead of schedule. We enjoyed meeting familiar and new faces alike, exchanging ideas, and discussing the latest developments in broadcast technology.

Casablanca Booth
Bjarke at Casablanca 2026

Roadshow

Bjarke Wrobel and Anke Schneider brought our solutions directly to the people who use them. Instead of just talking about products, visitors could experience them firsthand, from event contribution with the IP-4c and signal distribution in the MCR with MOIN to software-based MPX chains powered by MOIN.

The hands-on approach led to plenty of valuable discussions, feedback, and new perspectives.

Geräte Aufbau roadshow

Berlin

Berlin was another destination this month, where Sönke Schmidt, Ralf Magnussen, and Arne Borsum spent time meeting partners, exchanging ideas, and discussing current challenges and opportunities within the industry.

Not every meeting ends up on social media, but those conversations remain one of the most rewarding parts of being on the road.

2wcom team at ard

Arne's Adventure

Between customer visits, concerts, a rowing trip, stops in Erlangen, Flensburg, and Berlin, and somehow still making it back to the home office, Arne may have set a personal travel record.

His verdict:

“I’ve travelled enough for now. Luckily, the next appointment is practically next door in Nuremberg.”

Arne on the road

Lokalmedientage

To wrap up the month, Arne attended the Lokalmedientage in Nuremberg, meeting industry professionals and exchanging ideas with the people shaping the future of local broadcasting.

Thanks to everyone we met along the way! On to July.

Arne at Lokalmedientage 2026
]]> Introducing Video Recording for up2talk https://www.2wcom.com/de/introducing-video-recording-for-up2talk/ Tue, 16 Jun 2026 07:42:54 +0000 https://www.2wcom.com/?p=17354

With the new Video Recording feature, up2talk now allows you to capture your live commentary together with both video and audio.

Using a webcam or smartphone camera, you can record your on-screen presence while delivering commentary alongside live content such as sports events, talk shows, or live discussions.

Instead of a single combined file, the recording is saved in separate tracks, including your video feed and the streamed content. This makes it easier to work with the material afterwards and gives you more flexibility in how you reuse or edit it.

Recordings can be downloaded directly from the download options after your broadcast, ready for review, archiving, or further production use.

A simple way to turn live moments into structured, reusable content whenever you need it.

up2talk recording download
]]> Troubleshooting at 2wcom: The Diagnostic Tools https://www.2wcom.com/de/troubleshooting-at-2wcom-the-diagnostic-tools/ Tue, 09 Jun 2026 07:16:27 +0000 https://www.2wcom.com/?p=17345

Troubleshooting is an essential part of keeping broadcast operations running smoothly. While our support team is always available to help when needed, many issues can often be identified much faster using the built in diagnostic tools available on 2wcom devices.

These tools provide valuable information about device status, system activity, and potential issues, helping both users and our support team find solutions more efficiently.

Diagnostic Report

The Diagnostic Report is typically the first tool to use when investigating an issue.

Users can generate a report covering a selected time span ranging from 30 seconds up to 5 minutes. The generated file contains a variety of useful information, including firmware details, IP traffic data, event logs, message logs, and snapshots of the device display at the time the report is created.

Once generated, the report can be sent directly to 2wcom Customer Support for further analysis and assistance.

Diagnostic Report

Diagnostic Report

If the Diagnostic Report does not provide enough information to identify the cause of an issue, a Debug Report can offer a more detailed investigation.

For this process, 2wcom provides a custom debug script tailored to the specific problem being analyzed. The script can be uploaded to the device and generates an extended report containing additional diagnostic information.

The resulting file can then be returned to our support team, allowing for a more in depth evaluation and helping us resolve issues as quickly as possible.

Debug Report Example

Crash Report

The Crash Report is designed specifically for situations where a device unexpectedly crashes.

Following a crash, the device automatically generates a report containing relevant diagnostic information about the event. This report can either be downloaded for later use or sent directly to 2wcom Customer Support for immediate analysis.

By automatically collecting information at the time of the crash, the report helps speed up troubleshooting and provides valuable insights into the cause of the issue.

crash report example
]]>