{"id":17345,"date":"2026-06-09T09:16:27","date_gmt":"2026-06-09T07:16:27","guid":{"rendered":"https:\/\/www.2wcom.com\/?p=17345"},"modified":"2026-06-10T14:32:56","modified_gmt":"2026-06-10T12:32:56","slug":"troubleshooting-at-2wcom-the-diagnostic-tools","status":"publish","type":"post","link":"https:\/\/www.2wcom.com\/de\/troubleshooting-at-2wcom-the-diagnostic-tools\/","title":{"rendered":"Troubleshooting at 2wcom: The Diagnostic Tools"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"17345\" class=\"elementor elementor-17345\" data-elementor-settings=\"{&quot;ha_cmc_init_switcher&quot;:&quot;no&quot;}\" data-elementor-post-type=\"post\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c041853 e-ecs-flex e-flex e-con-boxed e-con e-parent\" data-id=\"c041853\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;ecs_container_type&quot;:&quot;flex&quot;,&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-38997c0 elementor-widget elementor-widget-text-editor\" data-id=\"38997c0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p class=\"isSelectedEnd\"><strong>Troubleshooting<\/strong> is an essential part of keeping broadcast operations running smoothly. While our support team is always available to help when needed, many issues can often be identified much faster using the <strong>built in diagnostic tools<\/strong> available on 2wcom devices.<\/p>\n<p>These tools provide valuable information about device status, system activity, and potential issues, helping both users and our support team find solutions more efficiently.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4cd3867 elementor-widget elementor-widget-heading\" data-id=\"4cd3867\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Diagnostic Report<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-bc9bb0a elementor-widget elementor-widget-text-editor\" data-id=\"bc9bb0a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p class=\"isSelectedEnd\">The Diagnostic Report is typically the first tool to use when investigating an issue.<\/p>\n<p class=\"isSelectedEnd\">Users can generate a report covering a selected time span ranging from 30 seconds up to 5 minutes. The generated file contains a variety of useful information, including <strong>firmware details, IP traffic data, event logs, message logs, and snapshots<\/strong> of the device display at the time the report is created.<\/p>\n<p>Once generated, the report can be sent directly to 2wcom Customer Support for further analysis and assistance.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fc884b3 elementor-widget elementor-widget-image\" data-id=\"fc884b3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/www.2wcom.com\/wp-content\/uploads\/diagnosticReport-scaled.png\" data-elementor-open-lightbox=\"yes\" data-elementor-lightbox-description=\"Diagnostic Report\" data-e-action-hash=\"#elementor-action%3Aaction%3Dlightbox%26settings%3DeyJpZCI6MTczNjgsInVybCI6Imh0dHBzOlwvXC93d3cuMndjb20uY29tXC93cC1jb250ZW50XC91cGxvYWRzXC9kaWFnbm9zdGljUmVwb3J0LXNjYWxlZC5wbmcifQ%3D%3D\">\n\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"800\" height=\"174\" src=\"https:\/\/www.2wcom.com\/wp-content\/uploads\/diagnosticReport-1024x223.png\" class=\"attachment-large size-large wp-image-17368\" alt=\"Diagnostic Report\" srcset=\"https:\/\/www.2wcom.com\/wp-content\/uploads\/diagnosticReport-1024x223.png 1024w, https:\/\/www.2wcom.com\/wp-content\/uploads\/diagnosticReport-300x65.png 300w, https:\/\/www.2wcom.com\/wp-content\/uploads\/diagnosticReport-768x167.png 768w, https:\/\/www.2wcom.com\/wp-content\/uploads\/diagnosticReport-1536x334.png 1536w, https:\/\/www.2wcom.com\/wp-content\/uploads\/diagnosticReport-2048x446.png 2048w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/>\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f125e47 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"f125e47\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d3da005 elementor-widget elementor-widget-heading\" data-id=\"d3da005\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Diagnostic Report<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-52372b1 elementor-widget elementor-widget-text-editor\" data-id=\"52372b1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p class=\"isSelectedEnd\">If the Diagnostic Report does not provide enough information to identify the cause of an issue, a Debug Report can offer a more detailed investigation.<\/p>\n<p class=\"isSelectedEnd\">For this process, 2wcom provides a <strong>custom debug script<\/strong> tailored to the specific problem being analyzed. The script can be uploaded to the device and generates an extended report containing additional diagnostic information.<\/p>\n<p>The resulting file can then be returned to our support team, allowing for a more in depth evaluation and helping us resolve issues as quickly as possible.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d48f70a elementor-widget elementor-widget-image\" data-id=\"d48f70a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/www.2wcom.com\/wp-content\/uploads\/DebugReport-scaled.png\" data-elementor-open-lightbox=\"yes\" data-elementor-lightbox-description=\"Debug Report Example\" data-e-action-hash=\"#elementor-action%3Aaction%3Dlightbox%26settings%3DeyJpZCI6MTczNzAsInVybCI6Imh0dHBzOlwvXC93d3cuMndjb20uY29tXC93cC1jb250ZW50XC91cGxvYWRzXC9EZWJ1Z1JlcG9ydC1zY2FsZWQucG5nIn0%3D\">\n\t\t\t\t\t\t\t<img decoding=\"async\" width=\"800\" height=\"216\" src=\"https:\/\/www.2wcom.com\/wp-content\/uploads\/DebugReport-1024x276.png\" class=\"attachment-large size-large wp-image-17370\" alt=\"Debug Report Example\" srcset=\"https:\/\/www.2wcom.com\/wp-content\/uploads\/DebugReport-1024x276.png 1024w, https:\/\/www.2wcom.com\/wp-content\/uploads\/DebugReport-300x81.png 300w, https:\/\/www.2wcom.com\/wp-content\/uploads\/DebugReport-768x207.png 768w, https:\/\/www.2wcom.com\/wp-content\/uploads\/DebugReport-1536x414.png 1536w, https:\/\/www.2wcom.com\/wp-content\/uploads\/DebugReport-2048x552.png 2048w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/>\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ee567ae elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"ee567ae\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-88ea1d8 elementor-widget elementor-widget-heading\" data-id=\"88ea1d8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Crash Report<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5b37d07 elementor-widget elementor-widget-text-editor\" data-id=\"5b37d07\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p class=\"isSelectedEnd\">The Crash Report is designed specifically for situations where a device unexpectedly crashes.<\/p>\n<p class=\"isSelectedEnd\">Following a crash, the device <strong>automatically generates a report<\/strong> containing relevant diagnostic information about the event. This report can either be downloaded for later use or sent directly to 2wcom Customer Support for immediate analysis.<\/p>\n<p>By automatically collecting information at the time of the crash, the report helps speed up troubleshooting and provides valuable insights into the cause of the issue.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-23b1671 elementor-widget elementor-widget-image\" data-id=\"23b1671\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/www.2wcom.com\/wp-content\/uploads\/crashReport-scaled.png\" data-elementor-open-lightbox=\"yes\" data-elementor-lightbox-description=\"crash report example\" data-e-action-hash=\"#elementor-action%3Aaction%3Dlightbox%26settings%3DeyJpZCI6MTczNzIsInVybCI6Imh0dHBzOlwvXC93d3cuMndjb20uY29tXC93cC1jb250ZW50XC91cGxvYWRzXC9jcmFzaFJlcG9ydC1zY2FsZWQucG5nIn0%3D\">\n\t\t\t\t\t\t\t<img decoding=\"async\" width=\"800\" height=\"174\" src=\"https:\/\/www.2wcom.com\/wp-content\/uploads\/crashReport-1024x223.png\" class=\"attachment-large size-large wp-image-17372\" alt=\"crash report example\" srcset=\"https:\/\/www.2wcom.com\/wp-content\/uploads\/crashReport-1024x223.png 1024w, https:\/\/www.2wcom.com\/wp-content\/uploads\/crashReport-300x65.png 300w, https:\/\/www.2wcom.com\/wp-content\/uploads\/crashReport-768x167.png 768w, https:\/\/www.2wcom.com\/wp-content\/uploads\/crashReport-1536x334.png 1536w, https:\/\/www.2wcom.com\/wp-content\/uploads\/crashReport-2048x446.png 2048w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/>\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Troubleshooting is an essential part of keeping broadcast operations running smoothly. While our support team is always available to help when needed, many issues can often be identified much faster using the built in diagnostic tools available on 2wcom devices.<\/p>\n","protected":false},"author":29,"featured_media":17377,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"content-type":"","footnotes":""},"categories":[382],"tags":[],"class_list":["post-17345","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-articles"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.2wcom.com\/de\/wp-json\/wp\/v2\/posts\/17345","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.2wcom.com\/de\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.2wcom.com\/de\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.2wcom.com\/de\/wp-json\/wp\/v2\/users\/29"}],"replies":[{"embeddable":true,"href":"https:\/\/www.2wcom.com\/de\/wp-json\/wp\/v2\/comments?post=17345"}],"version-history":[{"count":11,"href":"https:\/\/www.2wcom.com\/de\/wp-json\/wp\/v2\/posts\/17345\/revisions"}],"predecessor-version":[{"id":17381,"href":"https:\/\/www.2wcom.com\/de\/wp-json\/wp\/v2\/posts\/17345\/revisions\/17381"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.2wcom.com\/de\/wp-json\/wp\/v2\/media\/17377"}],"wp:attachment":[{"href":"https:\/\/www.2wcom.com\/de\/wp-json\/wp\/v2\/media?parent=17345"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.2wcom.com\/de\/wp-json\/wp\/v2\/categories?post=17345"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.2wcom.com\/de\/wp-json\/wp\/v2\/tags?post=17345"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}