{"id":17151,"date":"2026-05-13T14:25:03","date_gmt":"2026-05-13T12:25:03","guid":{"rendered":"https:\/\/www.2wcom.com\/?p=17151"},"modified":"2026-05-13T15:17:24","modified_gmt":"2026-05-13T13:17:24","slug":"troubleshooting-at-2wcom-the-team","status":"publish","type":"post","link":"https:\/\/www.2wcom.com\/de\/troubleshooting-at-2wcom-the-team\/","title":{"rendered":"Troubleshooting at 2wcom: The Customer Support"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"17151\" class=\"elementor elementor-17151\" data-elementor-settings=\"{&quot;ha_cmc_init_switcher&quot;:&quot;no&quot;}\" data-elementor-post-type=\"post\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b7fa2ba e-flex e-con-boxed e-con e-parent\" data-id=\"b7fa2ba\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-344e8cb elementor-widget elementor-widget-text-editor\" data-id=\"344e8cb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p data-start=\"100\" data-end=\"443\">At 2wcom, we\u2019re always happy to help whenever you have questions or suggestions about our products. That\u2019s why we provide a dedicated Customer Support team, along with a wide range of tools for troubleshooting and testing. In this article, we\u2019d like to introduce you to our <strong>Customer Support<\/strong> and show you how easy it is to get in touch with us.<\/p>\n<p data-start=\"445\" data-end=\"691\">The first step is our website. In the main menu, you\u2019ll find the <strong><a href=\"https:\/\/www.2wcom.com\/support\/\">Support<\/a><\/strong> section, which takes you directly to our Support pages. From there, you can choose between our <strong>Download Center or the<\/strong> <strong>Support Center<\/strong>, depending on what you\u2019re looking for.<\/p>\n<p data-start=\"693\" data-end=\"930\">In the <a href=\"https:\/\/2wcom.atlassian.net\/servicedesk\/customer\/portals\" target=\"_blank\" rel=\"noopener\"><strong>2wcom<\/strong> <strong>Download Center<\/strong><\/a>, you\u2019ll find detailed information about most of our products, including images and in-depth descriptions in the corresponding datasheets. In many cases, this is already the fastest way to find the answers you need.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8dec14f elementor-widget elementor-widget-image\" data-id=\"8dec14f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/www.2wcom.com\/wp-content\/uploads\/download_center-scaled.png\" data-elementor-open-lightbox=\"yes\" data-e-action-hash=\"#elementor-action%3Aaction%3Dlightbox%26settings%3DeyJpZCI6MTcyMTgsInVybCI6Imh0dHBzOlwvXC93d3cuMndjb20uY29tXC93cC1jb250ZW50XC91cGxvYWRzXC9kb3dubG9hZF9jZW50ZXItc2NhbGVkLnBuZyJ9\">\n\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"800\" height=\"412\" src=\"https:\/\/www.2wcom.com\/wp-content\/uploads\/download_center-1024x527.png\" class=\"attachment-large size-large wp-image-17218\" alt=\"\" srcset=\"https:\/\/www.2wcom.com\/wp-content\/uploads\/download_center-1024x527.png 1024w, https:\/\/www.2wcom.com\/wp-content\/uploads\/download_center-300x154.png 300w, https:\/\/www.2wcom.com\/wp-content\/uploads\/download_center-768x395.png 768w, https:\/\/www.2wcom.com\/wp-content\/uploads\/download_center-1536x791.png 1536w, https:\/\/www.2wcom.com\/wp-content\/uploads\/download_center-2048x1055.png 2048w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/>\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ca23e83 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"ca23e83\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fc37b73 elementor-widget elementor-widget-text-editor\" data-id=\"fc37b73\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p data-start=\"932\" data-end=\"1150\">If you can\u2019t find what you\u2019re looking for, our <a href=\"https:\/\/download.2wcom.com\/\"><strong>2wcom Support Center<\/strong><\/a> is the place to go. Here you can <strong>submit support requests, share feedback<\/strong>\u00a0and connect directly with our Customer Support team.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-70f3315 elementor-widget elementor-widget-image\" data-id=\"70f3315\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/www.2wcom.com\/wp-content\/uploads\/support_center.png\" data-elementor-open-lightbox=\"yes\" data-e-action-hash=\"#elementor-action%3Aaction%3Dlightbox%26settings%3DeyJpZCI6MTcyMTYsInVybCI6Imh0dHBzOlwvXC93d3cuMndjb20uY29tXC93cC1jb250ZW50XC91cGxvYWRzXC9zdXBwb3J0X2NlbnRlci5wbmcifQ%3D%3D\">\n\t\t\t\t\t\t\t<img decoding=\"async\" width=\"800\" height=\"543\" src=\"https:\/\/www.2wcom.com\/wp-content\/uploads\/support_center-1024x695.png\" class=\"attachment-large size-large wp-image-17216\" alt=\"\" srcset=\"https:\/\/www.2wcom.com\/wp-content\/uploads\/support_center-1024x695.png 1024w, https:\/\/www.2wcom.com\/wp-content\/uploads\/support_center-300x204.png 300w, https:\/\/www.2wcom.com\/wp-content\/uploads\/support_center-768x521.png 768w, https:\/\/www.2wcom.com\/wp-content\/uploads\/support_center-1536x1043.png 1536w, https:\/\/www.2wcom.com\/wp-content\/uploads\/support_center.png 1844w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/>\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b019ac9 elementor-widget elementor-widget-text-editor\" data-id=\"b019ac9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>After reviewing your <strong>support request<\/strong>, it will be assigned to the <strong>responsible product expert<\/strong>, who will get in touch with you directly to work with you on finding the best possible solution. We truly value the direct<strong> connection<\/strong> between you, our customer, and us as a company, and <strong>we always appreciate the opportunity to build new relationships and support you along the way<\/strong>.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>In this article, we\u2019d like to introduce you to our Customer Support and show you how easy it is to get in touch with us through our 2wcom Download Center and the 2wcom Support Center.<\/p>\n","protected":false},"author":29,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"content-type":"","footnotes":""},"categories":[69],"tags":[],"class_list":["post-17151","post","type-post","status-publish","format-standard","hentry","category-hidden-news"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.2wcom.com\/de\/wp-json\/wp\/v2\/posts\/17151","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.2wcom.com\/de\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.2wcom.com\/de\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.2wcom.com\/de\/wp-json\/wp\/v2\/users\/29"}],"replies":[{"embeddable":true,"href":"https:\/\/www.2wcom.com\/de\/wp-json\/wp\/v2\/comments?post=17151"}],"version-history":[{"count":15,"href":"https:\/\/www.2wcom.com\/de\/wp-json\/wp\/v2\/posts\/17151\/revisions"}],"predecessor-version":[{"id":17227,"href":"https:\/\/www.2wcom.com\/de\/wp-json\/wp\/v2\/posts\/17151\/revisions\/17227"}],"wp:attachment":[{"href":"https:\/\/www.2wcom.com\/de\/wp-json\/wp\/v2\/media?parent=17151"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.2wcom.com\/de\/wp-json\/wp\/v2\/categories?post=17151"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.2wcom.com\/de\/wp-json\/wp\/v2\/tags?post=17151"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}