{"id":8601,"date":"2022-06-21T15:45:19","date_gmt":"2022-06-21T13:45:19","guid":{"rendered":"https:\/\/www.2wcom.com\/support-2\/"},"modified":"2026-03-05T09:20:55","modified_gmt":"2026-03-05T08:20:55","slug":"support-2","status":"publish","type":"page","link":"https:\/\/www.2wcom.com\/de\/support-2\/","title":{"rendered":"Support"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"8601\" class=\"elementor elementor-8601 elementor-5462\" data-elementor-settings=\"{&quot;ha_cmc_init_switcher&quot;:&quot;no&quot;}\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-92d12f3 e-flex e-con-boxed e-con e-parent\" data-id=\"92d12f3\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;shape_divider_bottom&quot;:&quot;curve-asymmetrical&quot;,&quot;shape_divider_bottom_negative&quot;:&quot;yes&quot;,&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-shape elementor-shape-bottom\" aria-hidden=\"true\" data-negative=\"true\">\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 1000 100\" preserveAspectRatio=\"none\">\n\t<path class=\"elementor-shape-fill\" d=\"M615.2,96.7C240.2,97.8,0,18.9,0,0v100h1000V0C1000,19.2,989.8,96,615.2,96.7z\"\/>\n<\/svg>\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-11cef06 e-flex e-con-boxed e-con e-parent\" data-id=\"11cef06\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-0dd7852 e-con-full e-flex e-con e-child\" data-id=\"0dd7852\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-fe2dbed my-heading elementor-widget elementor-widget-heading\" data-id=\"fe2dbed\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Kundensupport<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-6346340 e-con-full e-flex e-con e-child\" data-id=\"6346340\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9b2e5af elementor-widget elementor-widget-heading\" data-id=\"9b2e5af\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">We are happy to assist you with any questions or issues. Feel free to reach out to our Customer Support anytime.  <\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-1391a45 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"1391a45\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-aaa7574\" data-id=\"aaa7574\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-a9ad8d5 elementor-widget elementor-widget-heading\" data-id=\"a9ad8d5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">2wcom Support Center<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-13752af elementor-widget elementor-widget-text-editor\" data-id=\"13752af\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>F\u00fcr Hilfe bei Hardware- oder MoIN Anfragen, f\u00fchrt unser neues 2wcom Support Center unsere Kunden Schritt f\u00fcr Schritt durch den Prozess, ein Support-Ticket zu erstellen:<\/p>\n<ul style=\"list-style-type: disc;\">\n<li>Direkter Zugriff auf Firmware und Versionshinweise<\/li>\n<li>\u00dcberblick \u00fcber alle offenen Fragen\/Tickets behalten<\/li>\n<li>Zugriff auf Artikel, die mehr Einblick in unsere Produkte gew\u00e4hren<\/li>\n<li>Feedback M\u00f6glichkeit zu unserem Support<\/li>\n<li>Lizenz-Upgrades oder Lizenzschl\u00fcssel Anfragen<\/li>\n<li>2wcom Ger\u00e4te zur Reparatur einsenden<\/li>\n<\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-04e0570 elementor-align-left elementor-widget__width-initial elementor-widget elementor-widget-button\" data-id=\"04e0570\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-lg\" href=\"https:\/\/2wcom.atlassian.net\/servicedesk\/customer\/portal\/3\" target=\"_blank\" rel=\"noopener\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">2wcom Support<br>Center<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d762d19 elementor-align-left elementor-widget__width-initial elementor-widget elementor-widget-button\" data-id=\"d762d19\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-lg\" href=\"https:\/\/download.2wcom.com\" target=\"_blank\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">2wcom Download<br>Center<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-33bc831 elementor-widget elementor-widget-text-editor\" data-id=\"33bc831\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>Unser Support-E-Mail-Konto ist geschlossen und wir werden ab dem 1. Juni 2023<\/strong> <span class=\"ui-provider vk b c d e f g h i j k l m n o p q r s t u v w x y z ab ac ae af ag ah ai aj ak\" dir=\"ltr\"><strong>nur noch das Support-Portal nutzen.<\/strong><\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t<div class=\"elementor-element elementor-element-e82196a elementor-hidden-desktop elementor-hidden-tablet elementor-hidden-mobile elementor-hidden-laptop e-flex e-con-boxed e-con e-parent\" data-id=\"e82196a\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5562939 elementor-widget__width-inherit elementor-widget elementor-widget-heading\" data-id=\"5562939\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-large\">F\u00fcr Unterst\u00fctzung bei Hardware- oder MoIN-Anfragen --&gt; das 2wcom Support Center. Wenn Sie Unterst\u00fctzung f\u00fcr up2talk ben\u00f6tigen, klicken Sie auf die entsprechende Schaltfl\u00e4che unten.<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b1f04c7 elementor-cta--layout-image-above elementor-cta--valign-top elementor-widget__width-initial elementor-cta--skin-classic elementor-animated-content elementor-widget elementor-widget-call-to-action\" data-id=\"b1f04c7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"call-to-action.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-cta\">\n\t\t\t\t\t\t\t<div class=\"elementor-cta__content\">\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<h2 class=\"elementor-cta__title elementor-cta__content-item elementor-content-item\">\n\t\t\t\t\t\t2wcom Support Center\t\t\t\t\t<\/h2>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-cta__description elementor-cta__content-item elementor-content-item\">\n\t\t\t\t\t\tWillkommen in unserem neuen Support-Portal. Es war nie einfacher ein Support-Ticket zu estellen! Klickt auf die Schaltfl\u00e4che unten, um die f\u00fcr euch passende L\u00f6sung zu finden:<br><br>- Direct access to firmware and release notes<br>- Keep track of all your open issues\/tickets<br>- Access to articles that provide insight into our products<br>- Give us feedback about our support<br>- Ask for license upgrades or license keys<br>- Return 2wcom devices for repair\t\t\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-cta__button-wrapper elementor-cta__content-item elementor-content-item \">\n\t\t\t\t\t<a class=\"elementor-cta__button elementor-button elementor-size-\" href=\"https:\/\/2wcom.atlassian.net\/servicedesk\/customer\/portal\/3\" target=\"_blank\" rel=\"noopener\">\n\t\t\t\t\t\t2wcom Support<br>Center\t\t\t\t\t<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-33fcf3a elementor-cta--layout-image-above elementor-widget__width-initial e-transform elementor-cta--skin-classic elementor-animated-content elementor-widget elementor-widget-call-to-action\" data-id=\"33fcf3a\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_transform_skewX_effect&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;_transform_skewX_effect_laptop&quot;:{&quot;unit&quot;:&quot;deg&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;_transform_skewX_effect_tablet&quot;:{&quot;unit&quot;:&quot;deg&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;_transform_skewX_effect_mobile&quot;:{&quot;unit&quot;:&quot;deg&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;_transform_skewY_effect&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;_transform_skewY_effect_laptop&quot;:{&quot;unit&quot;:&quot;deg&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;_transform_skewY_effect_tablet&quot;:{&quot;unit&quot;:&quot;deg&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;_transform_skewY_effect_mobile&quot;:{&quot;unit&quot;:&quot;deg&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]}}\" data-widget_type=\"call-to-action.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-cta\">\n\t\t\t\t\t<div class=\"elementor-cta__bg-wrapper\">\n\t\t\t\t<div class=\"elementor-cta__bg elementor-bg\" style=\"background-image: url(https:\/\/www.2wcom.com\/wp-content\/uploads\/up2talk-logo-rgb-animated-master.png);\" role=\"img\" aria-label=\"up2talk-logo-rgb-animated-master\"><\/div>\n\t\t\t\t<div class=\"elementor-cta__bg-overlay\"><\/div>\n\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-cta__content\">\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<h2 class=\"elementor-cta__title elementor-cta__content-item elementor-content-item\">\n\t\t\t\t\t\tup2talk Support Center\t\t\t\t\t<\/h2>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-cta__description elementor-cta__content-item elementor-content-item\">\n\t\t\t\t\t\tup2talk Support? hier seid ihr richtig! Klickt auf die Schaltfl\u00e4che unten, um die breite Auswahl an Themen zu finden, die unser Support Center anbietet:<br><br>- Suggest improvement<br>- Suggest a new feature<br>- Technical support<br>- Report a bug<br>- Report a critical bug<br>- Other questions\t\t\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-cta__button-wrapper elementor-cta__content-item elementor-content-item \">\n\t\t\t\t\t<a class=\"elementor-cta__button elementor-button elementor-size-\" href=\"https:\/\/2wcom.atlassian.net\/servicedesk\/customer\/portal\/4\" target=\"_blank\" rel=\"noopener\">\n\t\t\t\t\t\tup2talk Support<br>Center\t\t\t\t\t<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-f5d1154 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"f5d1154\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-e2aeeaa\" data-id=\"e2aeeaa\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-2378386 elementor-widget elementor-widget-heading\" data-id=\"2378386\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">K\u00f6nnte Ihnen auch gefallen<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Kundensupport We are happy to assist you with any questions or issues. Feel free to reach out to our Customer Support anytime. 2wcom Support Center F\u00fcr Hilfe bei Hardware- oder MoIN Anfragen, f\u00fchrt unser neues 2wcom Support Center unsere Kunden Schritt f\u00fcr Schritt durch den Prozess, ein Support-Ticket zu erstellen: Direkter Zugriff auf Firmware und [&hellip;]<\/p>\n","protected":false},"author":23,"featured_media":0,"parent":0,"menu_order":60,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"_acf_changed":false,"content-type":"","footnotes":""},"class_list":["post-8601","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.2wcom.com\/de\/wp-json\/wp\/v2\/pages\/8601","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.2wcom.com\/de\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.2wcom.com\/de\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.2wcom.com\/de\/wp-json\/wp\/v2\/users\/23"}],"replies":[{"embeddable":true,"href":"https:\/\/www.2wcom.com\/de\/wp-json\/wp\/v2\/comments?post=8601"}],"version-history":[{"count":7,"href":"https:\/\/www.2wcom.com\/de\/wp-json\/wp\/v2\/pages\/8601\/revisions"}],"predecessor-version":[{"id":16788,"href":"https:\/\/www.2wcom.com\/de\/wp-json\/wp\/v2\/pages\/8601\/revisions\/16788"}],"wp:attachment":[{"href":"https:\/\/www.2wcom.com\/de\/wp-json\/wp\/v2\/media?parent=8601"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}